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Terms of Service

Last Updated: August 4, 2026

1. Acceptance of Terms

By accessing or using the services provided by Scaalr, Inc. (formerly known as Xolo Security Inc.) ("Scaalr," "we," "us," or "our"), including our website (scaalr.com), software-as-a-service platform, APIs, and related online or offline offerings (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not access or use the Services.

2. Eligibility

You must be at least eighteen (18) years of age to use the Services. By using the Services, you represent and warrant that you have the legal capacity to enter into a binding agreement and that your use of the Services complies with all applicable laws and regulations.

3. Account Registration

To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Services in any way that violates any applicable law or regulation.
  • Use the Services to transmit any material that is defamatory, obscene, fraudulent, or otherwise objectionable.
  • Attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems or networks connected to the Services.
  • Use the Services to distribute malware, viruses, or other harmful software.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Reverse engineer, decompile, or disassemble any aspect of the Services.
  • Use any messaging feature of the Services, including text (SMS) messaging, to send commercial electronic messages, marketing, promotional offers, solicitations, or advertising, as described in Section 5.

5. Automated Actions, Electronic Signatures, and Legal Notices

The Services include AI-powered agents that may process inputs and draft or send communications (including by voice, email, or text message) as configured by you ("Client"). As a Client, you are solely responsible for:

  • Assessing whether the Services are appropriate for your use cases.
  • Determining what content is sent through the AI agents.
  • Implementing any required approvals or human review.
  • Complying with all applicable laws and obligations, including those related to automated communications.

Scaalr does not make, and is not responsible for, your decisions or actions, including any decisions that may produce legal or similarly significant effects on individuals.

Text messaging is for operational communications only. The Services include text (SMS) messaging that Scaalr sends on your behalf to residents, owners, contractors, and your own staff. You may use these features only for transactional and operational messages that relate to an existing relationship between you and the recipient, such as maintenance requests, work orders, case and appointment updates, access coordination, account and payment notices, and urgent or emergency alerts. You may not use them to send commercial electronic messages, marketing, promotional offers, solicitations, or advertising of any kind, whether on your own behalf or on behalf of a third party. In these Terms, "commercial electronic message" has the meaning given to it under Canada's Anti-Spam Legislation and includes any equivalent marketing or solicitation message regulated under other applicable law.

This restriction is a condition of using the messaging features rather than a recommendation, and Scaalr may suspend or disable messaging on any account it reasonably believes to be in breach. You remain responsible for any consents, disclosures, registrations, and opt-out handling required by applicable law and by mobile carriers in each jurisdiction you send messages into. Scaalr honours standard opt-out keywords, including STOP, on every number it operates; you must not send to a recipient who has opted out and must not attempt to circumvent an opt-out.

Electronic signatures and legal notices. The Services include tools that facilitate the electronic signing of documents (such as leases) and the generation and service of legal notices (such as rent-increase notices). With respect to these tools, Scaalr acts solely as a technology facilitator and is not a party to any document, signature, notice, or tenancy. As the Client, you and your authorized users, owners, and property managers are the party that requests signatures, invites signers, applies signatures under any authorization you obtain, serves or delivers notices, and arranges any non-electronic (paper) signing. Any authorization to apply a signature, and any consent to transact electronically, runs between the signer and you (or the landlord you represent), not between the signer and Scaalr; Scaalr merely carries out your instructions through the platform.

You are solely responsible for: the accuracy and legality of each document, signature, and notice; whether electronic signatures and electronic service are permitted and valid for your document type and jurisdiction; obtaining any consents and authorizations required; the amounts, dates, and terms of any notice you generate; and retaining your own copies of executed documents and notices, including before you delete your account. Scaalr does not provide legal advice and does not verify the legality of your documents, notices, or deposit arrangements. Any defaults the platform presents (for example a jurisdiction rent-increase guideline) are conveniences, not legal determinations, and you remain responsible for the values you choose.

6. Intellectual Property

All intellectual property rights in the Services, including but not limited to software, designs, text, graphics, logos, and trademarks, are owned by or licensed to Scaalr. Nothing in these Terms grants you any right, title, or interest in the Services or our intellectual property except for the limited right to use the Services in accordance with these Terms.

7. Client Data

You retain ownership of any data, content, or information you upload to or submit through the Services ("Client Data"). By using the Services, you grant Scaalr a limited, non-exclusive license to process Client Data solely as necessary to provide and improve the Services, subject to our Privacy Policy and any applicable Data Processing Agreement ("DPA").

No backup or archival service; your duty to keep copies. Scaalr does not provide a backup, archival, or records-retention service for Client Data, and makes no commitment that any copy of Client Data will exist or be recoverable at any time. Any backup or disaster-recovery copies we maintain exist for the continuity of our own operations, may be created, retained, or discarded on our own schedule, and are not available to you. You are solely responsible for exporting and maintaining your own current, legible, offline copies of all Client Data and records you need, on an ongoing basis and in every case before your access ends, including records you are required by law to retain (for example books and tax records, executed documents, and notices). Where you use optional encryption features, a legible copy means one exported while you are still able to decrypt the data.

Client Data after termination. Upon suspension, termination, or expiration of your subscription or access for any reason, Scaalr has no obligation to retain, return, deliver, or provide Client Data in any form, and may delete it in accordance with our data-deletion practices. Any post-termination access or retrieval assistance is at Scaalr's sole discretion. Scaalr may retain Client Data where required by law, regulation, audit, dispute-resolution, or payment-processor obligations, notwithstanding termination or a deletion request, subject to the Privacy Policy.

8. Confidentiality

Each party agrees to maintain the confidentiality of any confidential information received from the other party in connection with the Services. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

9. Fees and Payment

Certain features of the Services may require payment of fees. All fees are stated in the applicable order form or pricing page. Unless otherwise specified, fees are non-refundable. We reserve the right to modify our fees upon reasonable notice. Failure to pay fees when due may result in suspension or termination of your access to the Services.

10. Term and Termination

These Terms are effective until terminated. You may terminate your account at any time by contacting us at info@scaalr.com or through any in-product cancellation flow we provide.

We may terminate your subscription or these Terms at any time, with or without cause, and without any obligation to state a cause. Where we terminate without cause, or elect not to renew, we will give you at least thirty (30) days' notice, during which your access continues so that you can export your Client Data. We may suspend or terminate your access immediately and without prior notice where we determine, in our sole discretion, that you have materially breached these Terms, that your use presents a legal, security, fraud, or abuse risk, that a payment processor, financial partner, or governmental authority requires it, or that your account is delinquent; in those cases any post-termination retrieval access is at our sole discretion. If we discontinue the Services generally, we will use commercially reasonable efforts to provide advance notice so that you can export your Client Data.

Upon termination, your right to use the Services will immediately cease, all unpaid amounts become due, and Client Data is handled as described in Section 7. Sections that by their nature should survive termination will survive, including intellectual property, confidentiality, limitation of liability, and indemnification provisions.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SCAALR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SCAALR, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF SCAALR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SCAALR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO SCAALR IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Scaalr, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) Client Data you submit through the Services.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction.

15. Modifications to the Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Services or by other appropriate means. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

16. General Provisions

  • Entire Agreement: These Terms, together with any applicable DPA and order forms, constitute the entire agreement between you and Scaalr regarding the Services.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: The failure of Scaalr to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. Scaalr may assign these Terms in connection with a merger, acquisition, or sale of assets.

17. Contact Information

If you have any questions about these Terms, please contact us at:
Scaalr, Inc.
Email: info@scaalr.com