Terms of Service

1. Overview

Scaalr provides an AI-powered SaaS platform for the property technology (“PropTech”) industry, offering conversational AI agents that automate communications, collect data, and integrate with third-party systems.

​

2. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your organization.
If you use the Service on behalf of a business, you represent that you have the legal authority to bind that entity.

​

3. Account Registration

You must create an account to use certain features.
You agree to provide accurate, current, and complete information and to maintain the security of your login credentials.
You are solely responsible for all activity under your account.
Scaalr is not liable for any loss or damage arising from unauthorized account access.

​​

4. Data Collection and Privacy

We collect and process personal data (“Personal Data”) in accordance with our Privacy Policy.

This may include:

• Identifiable information (names, emails, phone numbers, addresses)

• Uploaded files, chat logs, and form submissions

• Payment details (processed via third-party payment providers)

• Analytics, metadata, and usage data

 

GDPR Compliance

• Scaalr acts as Data Processor for customer data and Data Controller for user account and operational data.

• You have the rights to access, rectify, erase, restrict processing, object, and data portability.

• To exercise these rights, contact info@scaalr.com.

• We process data using secure, encrypted methods and comply with EU and UK GDPR requirements.

​​

5. Use of the Service

You agree not to:

• Access or use the Service unlawfully or for fraudulent purposes

• Reverse engineer or attempt to extract source code

• Interfere with or disrupt the Service or its infrastructure

• Use automated tools (bots, scrapers, etc.) without authorization

• Upload or transmit harmful, illegal, or infringing content

• ​

We may suspend or terminate your access for violations of these Terms.

​

6. Intellectual Property

All intellectual property in the Service (including software, AI models, and interfaces) belongs to Scaalr or its licensors.
You retain ownership of your data but grant Scaalr a non-exclusive, royalty-free license to process and use it solely to provide and improve the Service.

​

7. Third-Party Services

The Service may integrate with third-party tools such as CRMs, analytics platforms, or payment processors.
Scaalr is not responsible for the availability, security, or data practices of those third parties.
By enabling integrations, you authorize Scaalr to share relevant data as necessary to operate the integration.

​

8. Payments and Subscriptions

Access to paid plans is subject to subscription fees as described on our website.
Fees are billed on a recurring basis (monthly or annually) through approved payment processors.
All fees are non-refundable except as required by law.
You are responsible for applicable taxes or duties on your subscription.

​​

9. Service Availability and Modifications

9.1 Availability. We aim to keep the Service available, but we do not guarantee uninterrupted, timely, secure, or error-free operation.

​

9.2 Modifications. We may update, change, or discontinue the Service (or any portion of it) from time to time. Where reasonably practicable, we will provide notice of material changes that negatively impact core functionality of paid plans.

 

9.3 Third-Party Dependencies. The Service may rely on third-party services, networks, or infrastructure. We are not responsible for outages or failures caused by third parties outside our reasonable control.
 

 

10. Warranties; Disclaimer

10.1 Limited Warranty. During your paid subscription term, and when used in accordance with these Terms, the Service will conform in all material respects to the documentation, user guides, and feature descriptions we make generally available to you (“Documentation”).

​

10.2 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 10.1, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCAALR AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

 

SCAALR DOES NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (C) DEFECTS WILL BE CORRECTED.
 

​

11. Beta Services

11.1 Beta Services. We may offer certain features, tools, models, integrations, or functionalities labeled “beta,” “preview,” “early access,” or similar (“Beta Services”). You may choose to use Beta Services in your sole discretion.

 

11.2 Beta Terms. Beta Services may be changed or discontinued at any time without notice; may not be as reliable or available as the generally available Service; and may not be subjected to the same testing, security review, or support commitments as generally available features.

 

11.3 No Liability for Beta. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCAALR WILL HAVE NO LIABILITY ARISING OUT OF OR IN CONNECTION WITH BETA SERVICES. USE BETA SERVICES AT YOUR OWN RISK.

​

12. Limitation of Liability

12.1 Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR (A) A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (B) YOUR PAYMENT OBLIGATIONS, OR (C) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 14, IN NO EVENT WILL SCAALR OR YOU BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

​

12.2 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR (A) A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (B) YOUR PAYMENT OBLIGATIONS, OR (C) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS UNDER SECTION 14, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID OR PAYABLE BY YOU TO SCAALR FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

 

12.3 Basis of the Bargain. You acknowledge that the limitations in this Section 12 are an essential basis of the bargain between you and Scaalr.

 

12.4 Non-Excludable Liability. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for death or personal injury caused by negligence, or fraud).

​

13. AI Technologies and Outputs

13.1 AI Outputs. The Service may use artificial intelligence, machine learning, or automated technologies to generate, summarize, classify, or process content and communications (“AI Outputs”).

​

13.2 No Professional Advice; Verification Required. AI Outputs may be inaccurate, incomplete, misleading, or contain “hallucinations.” AI Outputs do not constitute legal, financial, medical, or other professional advice. You are solely responsible for evaluating AI Outputs for accuracy, safety, legality, and suitability for your use case before relying on or acting upon them, including implementing appropriate human review.

 

13.3 Similarity/Non-Unique Outputs. Due to the nature of AI systems, AI Outputs may not be unique and similar outputs may be generated for other users.

 

13.4 High-Risk Uses. You will not use AI Outputs as the sole basis for decisions that could result in significant harm (e.g., decisions affecting health, safety, housing eligibility, employment, credit, or legal rights) without appropriate human oversight and validation.

 

13.5 Data Use for Service Improvement. We may use Service usage data and, where permitted, de-identified and aggregated conversational/interaction data to operate, maintain, and improve the Service and our models. We will not use identifiable personal data from your content to train generalized models except as described in our Privacy Policy and/or applicable data processing terms with you.

 

14. Indemnification

14.1 By You. You will indemnify, defend, and hold harmless Scaalr, its affiliates, and their directors, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your or your users’ use of the Service in violation of these Terms or applicable law; (b) any data, content, or materials you submit to or process through the Service; (c) your applications, configurations, or integrations (including third-party systems) that you or your vendors connect to the Service; or (d) your instructions to Scaalr in connection with processing data.

​

14.2 By Scaalr (IP Infringement). Scaalr will indemnify, defend, and hold harmless you from and against any third-party claim alleging that the Service (excluding your content and third-party services) infringes that third party’s intellectual property rights, and will pay damages finally awarded (or amounts agreed in settlement) for such claim.

 

14.3 Exclusions. Scaalr’s indemnity in Section 14.2 does not apply to claims to the extent arising from: (a) your content; (b) your combination of the Service with products, services, software, data, or systems not provided by Scaalr; (c) modifications to the Service not made by Scaalr; (d) use of the Service not in accordance with these Terms or Documentation; or (e) any third-party services or content.

 

14.4 Mitigation. If Scaalr reasonably believes the Service is likely to become the subject of an infringement claim, Scaalr may: (a) obtain the right for you to continue using the Service; (b) modify or replace the affected portion of the Service; or (c) if (a) and (b) are not commercially reasonable, terminate the affected subscription and refund any prepaid, unused fees for the terminated portion.

 

14.5 Procedure. The indemnified party must: (a) promptly notify the indemnifying party in writing of the claim; (b) provide reasonable cooperation (at the indemnifying party’s expense); and (c) allow the indemnifying party sole control of the defense and settlement, except the indemnifying party may not settle any claim in a way that admits fault on behalf of the indemnified party or imposes obligations on the indemnified party without the indemnified party’s prior written consent (not unreasonably withheld).

​

15. Termination; Data Export and Deletion

15.1 Termination. Either party may terminate these Terms: (a) for material breach if the other party fails to cure within thirty (30) days after written notice; or (b) immediately if the other party becomes insolvent or ceases business operations. We may also suspend or terminate access immediately to address security risks, suspected fraud, or misuse.

​

15.2 Effect of Termination. Upon termination, your right to access and use the Service will cease. Any accrued payment obligations will remain due and payable.

 

15.3 Data Export. If your account is terminated (and provided your fees are paid), we will make your account data available for export for up to thirty (30) days after termination, unless we are legally prohibited or doing so would pose a security risk.

 

15.4 Deletion. We will delete your content/data from our active systems within thirty (30) days after the export period ends, unless: (a) we are legally required to retain it; (b) we retain limited copies in backups for a reasonable period; or (c) retention is necessary to investigate or prevent abuse, enforce these Terms, or protect the Service or others from harm. Where we retain data under this section, we will limit access and retention to what is reasonably necessary.

 

15.5 Survival. Sections intended by their nature to survive termination will survive, including Sections 10–14 and 15.2–15.5, and Sections 16–18.

​

16. Governing Law
These Terms are governed by and construed under the laws of Ontario, Canada, without regard to conflict-of-law principles.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

​

17. Changes to These Terms

We may modify these Terms at any time.
When we do, we will post the updated version on our website and revise the “Last Updated” date above.
Continued use of the Service after any change constitutes your acceptance of the revised Terms.

​

16. Contact Information

For any questions, complaints, or data protection requests, please contact info@scaalr.com