Terms of Service

1. Overview

Scaalr provides an AI-powered SaaS platform for the property technology (“PropTech”) industry, offering conversational AI agents that automate communications, collect data, and integrate with third-party systems.

​

2. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your organization.
If you use the Service on behalf of a business, you represent that you have the legal authority to bind that entity.

​

3. Account Registration

You must create an account to use certain features.
You agree to provide accurate, current, and complete information and to maintain the security of your login credentials.
You are solely responsible for all activity under your account.
Scaalr is not liable for any loss or damage arising from unauthorized account access.

​

4. Data Collection and Privacy

We collect and process personal data (“Personal Data”) in accordance with our Privacy Policy.

This may include:

• Identifiable information (names, emails, phone numbers, addresses)

• Uploaded files, chat logs, and form submissions

• Payment details (processed via third-party payment providers)

• Analytics, metadata, and usage data

 

GDPR Compliance

• Scaalr acts as Data Processor for customer data and Data Controller for user account and operational data.

• You have the rights to access, rectify, erase, restrict processing, object, and data portability.

• To exercise these rights, contact info@scaalr.com.

• We process data using secure, encrypted methods and comply with EU and UK GDPR requirements.

​​

5. Use of the Service

You agree not to:

• Service unlawfully or for fraudulent purposes* Access or use the

• Reverse engineer or attempt to extract source code

• Interfere with or disrupt the Service or its infrastructure

• Use automated tools (bots, scrapers, etc.) without authorization

• Upload or transmit harmful, illegal, or infringing content

We may suspend or terminate your access for violations of these Terms.

​

6. Intellectual Property

All intellectual property in the Service (including software, AI models, and interfaces) belongs to Scaalr or its licensors.
You retain ownership of your data but grant Scaalr a non-exclusive, royalty-free license to process and use it solely to provide and improve the Service.

​

7. Third-Party Services

The Service may integrate with third-party tools such as CRMs, analytics platforms, or payment processors.
Scaalr is not responsible for the availability, security, or data practices of those third parties.
By enabling integrations, you authorize Scaalr to share relevant data as necessary to operate the integration.

​

8. Payments and Subscriptions

Access to paid plans is subject to subscription fees as described on our website.
Fees are billed on a recurring basis (monthly or annually) through approved payment processors.
All fees are non-refundable except as required by law.
You are responsible for applicable taxes or duties on your subscription.

​

9. Service Availability and Modifications

We aim to maintain continuous Service availability but cannot guarantee uninterrupted or error-free operation.
We may modify, suspend, or discontinue any part of the Service at any time with or without notice.

 

10. Limitation of Liability

To the maximum extent permitted by law:

• Scaalr, its affiliates, officers, employees, agents, and licensors shall have no liability whatsoever, whether arising in contract, tort (including negligence), strict liability, or otherwise, to you or any third party for any damages, losses, or liabilities of any kind, whether direct, indirect, incidental, consequential, special, punitive, or exemplary, arising out of or in connection with the use of or inability to use the Service, even if advised of the possibility of such damages.

• This includes, without limitation, loss of profits, revenue, goodwill, data, business interruption, or other intangible losses.

• You acknowledge that you assume full responsibility and risk for your use of the Service, which is provided “as is” and “as available.”

• If, despite the foregoing, any liability is found to exist, it shall not exceed one U.S. dollar ($1.00) in total, regardless of the number or nature of claims.

• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for fraud, willful misconduct, or any liability that cannot lawfully be excluded under applicable law.

• Some jurisdictions do not allow complete exclusion of liability; in such cases, Scaalr’s liability shall be limited to the minimum extent permitted by law.

​

11. Disclaimer on AI Technologies

The Service may use artificial intelligence (“AI”), machine learning, or other automated technologies to generate or process content (“AI Outputs”).

You acknowledge and agree that:

• AI Outputs are automatically generated and may contain factual errors, omissions, or “hallucinations.”

• AI Outputs are not guaranteed to be accurate, complete, or reliable, and do not constitute legal, financial, or professional advice.

• You are solely responsible for verifying the accuracy, legality, and appropriateness of any AI Output before using or relying on it.

• Scaalr makes no warranties or representations regarding the correctness, timeliness, or usefulness of any AI-generated content.

• Scaalr shall have no liability whatsoever, whether in contract, tort (including negligence), or otherwise, for any loss, harm, or damages resulting from:

  • reliance on AI Outputs,

  • decisions or actions taken based on them, or

  • any bias, error, or omission produced by AI systems.

By using the Service, you expressly assume all risks associated with AI Outputs and agree that Scaalr bears no responsibility for their use.

​

12. Indemnification

You agree to indemnify, defend, and hold harmless Scaalr and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or any data you submit or process through the Service.

​

13. Termination

We may suspend or terminate your account or access to the Service at any time, with or without cause.
Upon termination, all rights granted to you under these Terms will immediately cease.
Sections 6, 9–12, and 14–15 will survive termination.

​

14. Governing Law

These Terms are governed by and construed under the laws of Ontario, Canada, without regard to conflict-of-law principles.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

​

15. Changes to These Terms

We may modify these Terms at any time.
When we do, we will post the updated version on our website and revise the “Last Updated” date above.
Continued use of the Service after any change constitutes your acceptance of the revised Terms.

​

16. Contact Information

For any questions, complaints, or data protection requests, please contact info@scaalr.com