Executive summary

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Maple Creek Property Management manages a diverse portfolio of residential condominium buildings across southwestern Ontario. As resident inquiries and after-hours maintenance requests increased, the team needed a more reliable way to handle communication, coordinate vendors, and support residents across multiple languages.

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By introducing conversational AI into their operations, Maple Creek streamlined resident communication, reduced response times, and freed staff to focus on higher-value work, while maintaining the hands-on service residents expect.

Key challenges

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• High volume of after-hours maintenance requests

• Time-consuming vendor coordination

• Inconsistent response times during peak periods

• Language barriers across a diverse resident base

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Results at a glance 

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• Faster responses to resident inquiries

• Reduced manual workload for staff

• More consistent communication across languages

• Improved resident experience without increasing headcount