Maintenance automation

Property maintenance software that works the night shift

Somebody on your team opens every maintenance request that lands tonight. Probably you.

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Cases and work orders are free for your first 5 units. Cancel anytime.

In Scaalr every request becomes a case with a work order attached the moment it lands, whatever the hour. Alex reads it, writes the summary on the record, and decides whether it is the kind of thing that wakes somebody. The leak that cannot wait reaches your on-call person already written up. The parking fob and the noisy radiator are answered, filed, and waiting in a morning queue that opens sorted. You assign the contractor and approve the spend, on a shortlist you ranked yourself.

Every maintenance request becomes a work order

Email, SMS, and phone requests arrive as a case with a work order attached, summarized and categorized, without anyone retyping them.

Triaged before a person sees it

Alex flags what reads as urgent and notifies the recipients you designate, so the 2 AM notification is only for what earns it.

The bill posts itself

Contractor costs on the job flow into invoices and balanced journal entries, so a repair and its accounting are one record.

The walkthrough

From reported to closed, and who does what

Four steps. Alex does the reading and the writing in all four; the two that cost money are yours.

Intake, on every channel

Resident email and SMS land in connected mailboxes and become cases around the clock, and on Scale a resident can call and be answered live. Replies thread back onto the record they came from rather than scattering across personal inboxes.

Triage, in plain language

Alex writes the summary on the case, sets the category, and rewrites the summary as new messages arrive. A photographed label or a photo of the damage attaches to the same record.

The work order opens itself

The case carries a work order with the full job lifecycle on it: open, assign, schedule, photograph, cost, and close. Recurring work orders open on their own for planned maintenance, and every job shows on a read-only work order calendar.

Escalation, only when it earns it

Alex flags the urgent ones and notifies the recipients you designate by branded email, with the summary already written. The routine ones are answered where you turn replies on, in the resident's own language across 30+ languages provisioned through a connected language service, and held for the morning.

Start free with 5 units

The boundary

Every dispatch and every dollar is a human decision

Worth being blunt about before you evaluate anything else, because the category is loose with this claim.

You assign the contractor

Alex prepares the case and puts up a shortlist from the preferred contractors you have ranked yourself. Choosing which one goes is yours, every time.

You approve the spend

Costs land on the work order and flow through to the invoice and the ledger. The approval in the middle is a person's, and the record shows whose.

You set who is on call

You name the recipients for urgent alerts. Alex decides what reads as urgent and notifies exactly those people, so the escalation list is yours to change at any time.

Contractors see their own work

Contractors sign in to view the work orders assigned to them, on Growth and up. Their email replies thread back onto the job. Uploading photos and documents stays with your team.

The longer argument: How AI maintenance triage actually works, Can AI handle emergency maintenance calls, and Why after-hours coverage is breaking property operations.

From inside the system

What a repair looks like when it is already filed

Two records the system produces on its own, and the thinking behind each one.

Work order · WO-1208

URGENT 11:42 PM

Leak under sink: Unit 304. Summary by Alex: active leak, shut-off closed, photos attached. Plumber shortlist from your preferred contractors.

Assign contractor · approve spend: waiting on you

Alex clears the reading and the writing; the dispatch and the dollar stay yours.

How AI maintenance triage actually works

Morning queue · 9:00 AM

1 urgent, handled. The 11:42 PM leak: escalated overnight, contractor assignment waiting on you.

6 routine, answered and filed. Each with its summary, category, and work order, ordered by what matters rather than by when it arrived.

The queue opens sorted. Nothing sat unread, and nobody spent the morning sorting it.

Why after-hours coverage is breaking property operations

More of the thinking lives in Insights and the article library.

Pricing

Start free on 5 units

Cases, work orders, contractors, and the calendar are on the free tier. Alex, who reads and triages the requests as they land, comes with Growth: US$99 a month for the first 50 units, then US$1.49 per additional unit. No onboarding fee, no annual contract.

Starter

Run the maintenance records on a handful of units before rolling anything out.

Free First 5 units free, then US$0.99 /unit /month

Up to 3 internal users
No minimums

Includes the following features:

Cases and work orders, with the full job lifecycle and a read-only work order calendar
Contractor directory with trades and hand-ranked preferred contractors
Recurring work orders for planned maintenance
Properties, units, residents, leases, owners, and rent in the same system
Accounting: double-entry ledger, automatic postings, P&L and balance sheet
No commitment: add a card to start, cancel anytime

Operator-grade

Growth

The overnight reading, triage, and replies on top of the same records.

US$99 /month First 50 units included. US$1.49 a unit after.

No add-on fees. Cancel anytime.
Up to 10 internal users

Everything in Starter, plus:

Alex: reads every resident email and text as it lands, writes the summary, flags urgency, and notifies your on-call people 24/7
Replies in the resident's own language, any of 30+, provisioned through a connected language service
Contractor access: contractors sign in to see the work orders assigned to them
Invoicing and online payments, with no added platform fees
Advanced front desk, incident reporting, and the shift log

Scale

Phone intake on top, for portfolios where residents call rather than write.

Let's talk Custom platform fee plus tiered per-unit pricing

Unlimited users

Talk to our team

Everything in Growth, plus:

AI voice answering service: Alex answers resident calls 24/7 and creates structured work orders from them
Full audit log: field-level history of who changed what and when, exportable to PDF
Higher AI usage limits

Nothing to schedule and nobody to talk to first. Put one building on it and run a month of real work orders through it.

Start free with 5 units Talk to our team

Key questions

What operators ask about maintenance software

What is property maintenance software?

Property maintenance software is the system that carries a repair from the moment a resident reports it to the moment it is closed and paid for: the request, the case it becomes, the work order attached to it, the contractor assigned, the photographs and costs on the job, and the accounting entry behind the bill. In Scaalr those are one connected set of records rather than a queue that hands off to a spreadsheet, and an AI agent, Alex, staffs the intake around the clock.

Is this maintenance request software?

Yes, as part of one system rather than a separate tool. A resident maintenance request arrives by email or SMS on Growth, or by phone on Scale, and becomes a case with a work order attached the moment it lands. It is summarized in plain language, triaged for urgency, and filed on the triage dashboard and the work order calendar, after hours included. Cases, work orders, and the calendar ship on the free Starter tier; the overnight reading, triage, and replies come with Growth.

Does it automate work order management?

The record-keeping, yes, around the clock: intake, the plain-language summary, the urgency flag, and the work order itself are created without anyone typing them. Work orders carry the full job lifecycle of open, assign, schedule, photograph, cost, and close, contractor email replies thread back onto the work order they belong to, and recurring work orders open on their own for planned maintenance. Alex rewrites a work order summary each time a new message arrives on it.

Does it dispatch contractors automatically?

Work orders are created automatically. Dispatch is a human decision, by design. Alex prepares the case, flags the urgency, and puts up a shortlist from the preferred contractors you have ranked yourself, and then assigning the contractor and approving the spend stay with you. Every dispatch and every dollar is a decision a person makes.

What does maintenance coverage cost?

Cases, work orders, contractors, and the work order calendar are on the free Starter tier: your first 5 units at no cost, then US$0.99 per unit per month. Alex, who reads and triages the requests as they land, comes with Growth: US$99 a month for the first 50 units, then US$1.49 per additional unit, with no onboarding fee and no annual contract. The voice answering service is part of Scale. All plans are billed in US dollars.

Two neighbours worth reading: after-hours coverage covers what happens to everything else that lands overnight, and the full system covers the books, the rent, and the front desk the work orders sit beside.

Put one building on it first

Set it up on your first 5 units at no cost. Run a month of real work orders through it. $99 covers your first 50 units, Alex included. Cancel anytime.