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Property management platform

Residential property management software with the accounting and the AI built in

Count the tools it takes to run your buildings right now: the management system, the accounting package beside it, the spreadsheets that make them agree, and the inbox that goes unread after 5 PM. Scaalr is one system: properties, leases, residents, work orders, the front desk, invoicing, rent, and a real double-entry ledger, with the work order, its invoice, and the journal entry behind it already the same record. Alex staffs the part the stack never covered: every resident email, text, and call taken the moment it lands, the urgent one escalated, the reply sent in the resident's own language, all night. No exports, no re-keying, no bolt-on AI bill.

Start free with 5 units Talk to our team

Free for your first 5 units. Cancel anytime.

Alex works the inbox after hours

Resident email read, summarized, flagged for urgency, routed to the right person, and answered. 24/7.

Growth and up

The books are already done

Invoices, rent, and payments post their own balanced entries into a real double-entry ledger, so month end is review rather than re-entry.

A real front desk

Visitors, packages with proof of pickup, access fobs, parking, lockers, and incident reports that print as a branded PDF.

Growth and up

AI property management

What Alex actually does

AI property management, in Scaalr, is something you can point at. Alex covers resident email, SMS, and calls. Nobody reads the inbox at midnight. Alex does.

Reads

Every resident email, as it lands

Inbound mail becomes cases and work orders around the clock, across multiple connected mailboxes. Replies thread back onto the record they came from, so a conversation stays one conversation instead of scattering across personal inboxes.

Summarizes

A plain-language summary on the case

Alex writes the summary and rewrites it as the case changes, so the person picking it up reads what happened instead of scrolling a thread. Work orders get the same treatment after each new message.

Flags

Urgency detected and escalated

Alex flags urgent issues and notifies the recipients you designate for urgent alerts, by branded email, without waiting for someone to triage a queue first. The pile that used to sit until the office opened is already sorted.

Answers

A reply that says what happens next

Where you turn it on, Alex drafts and sends the reply to the case contacts: brief, concrete, next step first, in the resident's own language. Alex reads and writes 30+ languages, provisioned through a connected language service, so the reply in Spanish or Mandarin is not a special case.

Reads again

Shipping labels at the front desk

Photograph a parcel label and Alex pulls the recipient, carrier, and tracking number off it, fills the form, attaches the photo, and matches the recipient to a resident with a confidence level. Package logging stops being typing.

Stays out of

The decisions that cost money

Dispatching a contractor, approving a spend, setting a rent, and signing a notice are all yours. Alex clears the reading and the writing; the judgment calls arrive at a person already summarized.

Alex comes with Growth. The free tier lets you set the portfolio, the leases, and the books up first, on your own time.

Start free with 5 units Talk to our team

Scaalr's AI covers resident email, SMS, and calls. The wider coverage category is mapped in the article library: the operational framework shows where each model fits, and the inbox guide covers what Alex reads, flags, and answers in email specifically.

One system

The whole operation, not a stack of tools

A property management system earns its name when the lease, the work order, the invoice, and the journal entry are the same set of records rather than four exports that have to agree. Here is what runs inside Scaalr.

Requests

Cases and resident service

  • One workspace per request: messages, contacts, files, and linked work orders
  • Status, priority, category, assignee, and due date editable in place
  • A per-case public link a resident can open with no login, with personal details stripped out

Books

Accounting and financial reporting

  • Double-entry general ledger with a chart of accounts you control
  • Automatic postings from invoices, rent, and payments, plus recurring entries
  • Fiscal-period locking, an open posting window, and year-end close
  • Bank reconciliation, CSV import, and the full statement suite, in multiple currencies

Maintenance

Work orders and contractors

  • The full job lifecycle: open, assign, schedule, photograph, cost, and close
  • A contractor directory with trades and hand-ranked preferred vendors
  • Contractor email replies thread back onto the work order
  • Recurring work orders for planned maintenance

Money in

Invoicing and online payments Growth and up

  • Invoice residents, owners, and contractors, with localized tax labels
  • Every invoice emailed with a Pay Now link the payer opens without an account
  • Card and Apple Pay where available, settling to your own connected Stripe account
  • No added platform fees; standard card processing is all you pay

Residents

Residents, leases, and rent

  • Leases tied to units, with terms, documents, and identity on file
  • Rent charges generated nightly per active lease and booked automatically
  • Overdue notices emailed on a schedule, throttled so nobody is nagged twice

Lobby

Front desk and incidents Growth and up

  • Visitor check-in with guest parking assigned and released automatically
  • Packages logged from a photographed label, with photo or signature proof of pickup
  • Access fobs, parking spaces, and lockers issued and tracked per resident
  • Incident reports with evidence attached and a branded PDF to hand over

Compliance

Rent increases across six countries Growth and up

  • Each property resolved to its market in the US, Canada, Australia, New Zealand, the UK, or Ireland
  • Every increase validated against that market's cap, frequency, and notice rules
  • The prescribed government form filled where one exists
  • Signed before it serves, served where the market allows it, and recorded either way

Portfolio

Properties, units, and listings

  • Buildings and units with their own records, documents, and history
  • Public, search-engine-ready listing pages for a property or unit
  • A prospect inquiry on a listing becomes a lead and a follow-up case

Control

Owners, users, and the audit trail

  • Owner records, ownership splits, and staff-produced owner statements
  • Roles and per-area access levels, down to a superintendent or a security guard
  • Field-level history of who changed what and when, exportable to PDF Scale
  • Ledger encryption behind a secret only you hold Growth and up

Fit

Where it sits next to what you already run

Scaalr is the system of record, and it connects to the everyday tools around it rather than to other property management platforms. That distinction is worth being blunt about before you evaluate anything else.

Your Microsoft work account

Sign-in runs on Microsoft Entra and Microsoft 365 single sign-on, so your team logs in with the account they already have. There is no separate Scaalr password to create, reset, or leak.

Your mailbox

Outbound resident mail can flow through your own Microsoft 365 mailbox, or a Google Workspace domain on Scale. Inbound mail routes into cases and work orders, and replies thread back onto the right record.

Your Stripe account

Card payments run through a Stripe account you connect and own, so payouts land in your bank. Scaalr takes no cut and adds no platform fee on top of standard card processing.

Your accountant's spreadsheets

Journal entries and bank statements import from CSV, financial reports export to CSV and Excel, and invoices, receipts, owner statements, and reports come out as branded PDFs.

Your own systems

Each account gets its own API token for programmatic access, isolated to that account, for the reporting or internal tooling you have already built.

Your devices

Scaalr is responsive web software on Microsoft Azure, so it works on the phone at a building and the desktop at the office. There is nothing to install and no server of yours to run.

Where to start: one building rather than the whole portfolio. Set up its units, leases, and residents, then run a month of real activity through it. You will have seen what Scaalr does with your own rent, your own work orders, and your own books before anything else moves.

Pricing

Start free on 5 units

Set the portfolio up on the free tier and stay there while you decide. When you want Alex, invoicing, and the front desk, Growth is $99 a month for the first 50 units, then $1.49 per additional unit. No onboarding fee, no annual contract.

Starter

Get to know Scaalr on a handful of units before rolling it out portfolio-wide.

Free First 5 units free, then $0.99 /unit /month
  • Ideal for portfolios of 5–100 units
  • Up to 3 internal users
  • No minimums

Includes the following features:

  • Dashboard: rent, cases, and work orders on one triage screen
  • Everything in one place: properties, units, residents, leases, owners, and contractors
  • Cases and work orders, with a read-only work order calendar
  • Rents and leases: track leases and collect rent in one place
  • Accounting: double-entry ledger, automatic postings, P&L and balance sheet
  • Public property page: a polished page for one property with photos and description
  • No commitment: add a card to start, cancel anytime
Operator-grade

Growth

Ops, accounting, and the AI inbox in one platform, for the buildings you run.

$99 /month First 50 units included. $1.49 a unit after.
  • No add-on fees. Cancel anytime.
  • Ideal for portfolios of 100–2,000 units
  • Up to 10 internal users

Everything in Starter, plus:

  • Alex: covers resident email and texts 24/7, alerts your on-call person only for the real emergency, and can reply in the resident's own language, any of 30+. You decide who is on after-hours duty.
  • Answers in 30+ languages: reads and replies in the resident's own language, provisioned through a connected language service
  • Invoicing and online payments: invoice residents, owners, and contractors, and collect by card or Apple Pay where available, on a no-login link, with no added platform fees
  • Rent increases: jurisdiction-aware notices across the US, Canada, Australia, New Zealand, the UK, and Ireland, on the prescribed government form where one is required. You set the rate. See all supported markets
  • Front desk, reception, and concierge: visitors, packages, fobs, lockers, and security-guard logins on one screen
  • Owner statements and case reports, produced by your team
  • Contractor access: contractors sign in to see the work orders assigned to them
  • Ledger encryption: your accounting data encrypted at rest behind a secret only you hold, which Scaalr never stores

Scale

Enterprise AI and ERP for portfolios, funds, and REIT-level operators.

Let's talk Custom platform fee plus tiered per-unit pricing
  • Designed for 2,000–400,000+ units
  • Unlimited users
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Everything in Growth, plus:

  • AI voice answering service: Alex answers resident calls 24/7, triaged by the same rules
  • Unlimited internal users
  • Full audit log: field-level history of who changed what and when, exportable to PDF
  • Resident broadcast email campaigns
  • Google Workspace email sending
  • Higher AI usage limits

Nothing to schedule and nobody to talk to first. Start on the free tier and put a real building through it.

Start free with 5 units Talk to our team

Key questions

What operators ask about the platform

What is residential property management software?

Residential property management software is one system that holds both the portfolio and the money it generates: properties and units, residents and leases, maintenance requests and the work orders they become, rent, invoicing, and the accounting behind all of it. Scaalr adds a full double-entry ledger and an AI agent, Alex, working resident email, SMS, and calls, so the operational record and the financial record are the same record.

Does Scaalr run the whole operation in one system?

Yes. Properties and units, residents and leases, cases and work orders, the front desk, rent, invoicing, and a full double-entry ledger all run inside Scaalr, so a work order, the invoice it produces, and the journal entry behind that invoice are already connected, with nothing to export and re-key between systems. The two accounts you bring are your own Microsoft work account, for sign-in and resident mail, and your own Stripe account, for card payments.

What does the AI actually do?

Alex works resident email, SMS, and calls. When a resident writes or calls in, Alex writes a plain-language summary on the case, flags urgent issues and notifies the recipients you designate for urgent alerts, and can draft and send the reply in the resident's own language, across 30+ languages provisioned through a connected language service. Alex also writes and updates work-order summaries as messages arrive, and reads photographed shipping labels at the front desk to log a package against the right resident. Email and SMS are Growth and up, with AI enabled; the voice answering service is part of Scale.

Is the accounting real double-entry accounting?

Yes. Chart of accounts, manual and automatic journal entries, recurring entries, fiscal-period locking, year-end close, bank reconciliation, and the full financial statement suite run inside Scaalr, in multiple currencies. Invoices, rent charges, and payments post their own balanced entries, so month end is closer to review than to re-entry. Manual journal entries are still there when you need them.

What is included in each plan?

Starter is free for your first 5 units, then $0.99 per unit per month, with up to 3 internal users; you add a card to start and can cancel anytime. It carries core property, resident, case, and work-order management plus rent collection and the full accounting suite. Growth is $99 a month for the first 50 units, then $1.49 per additional unit, and adds invoicing and online payments, the front desk, Alex, and jurisdiction-aware rent increases. Scale is custom priced, with unlimited internal users, the full audit log, and resident broadcast campaigns.

Can residents pay online?

Yes, through an invoice. Every invoice is emailed with a secure Pay Now link the payer opens without an account, and pays by card, with Apple Pay where available. Money settles into your own connected Stripe account, and Scaalr adds no platform fees; standard card-processing fees still apply and are yours. There is no resident login, no autopay, and no bank-debit collection today.

How do we get our data in?

A guided getting-started checklist walks you through setup, and journal entries and bank statements import from CSV. There is no bulk portfolio import: properties, units, residents, and leases are entered in the app. Start with one building rather than the whole portfolio; that is the shape the $99 Growth plan is sized for.

What still needs a person?

Every dispatch and every dollar. You assign the contractor, approve the spend, set the rent and every increase, and sign what gets served. Alex reads, summarizes, flags, and answers resident email, and the background services handle the recurring work: nightly rent charges, recurring journal entries, overdue notices, and scheduled rent-increase notices. The judgment calls stay yours.

Two of these deserve their own page: invoicing and online payments covers how money actually reaches your account, and rent increases lists every supported market. For the bookkeeping underneath it all, read Property Management Accounting: The Complete Operational Guide, and for the argument in short form, Month-End Is a Transcription Job.

Start free on 5 units

Set it up on your first 5 units at no cost. Put one building on it first. $99 covers your first 50 units, Alex included. Cancel anytime.

Start free with 5 units