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Text message notifications: consent and opt-in

Last Updated: September 7, 2026

Property management companies using Scaalr (scaalr.com) can send informational text messages to their residents and property owners: case and maintenance updates, amenity booking reminders, and building notices. These are operational notifications, not marketing.

Profile page of the Scaalr resident and owner portal for Terraview REIT, showing the Text message announcements switch turned on, the number texts would be sent to, and the disclosure reading Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel, with links to the privacy policy and terms of service, above the line Recorded September 7th, 2026 at 8:46 PM by dan.jovicic@outlook.com.
The self-serve consent control in the resident and owner portal, with the consent recorded against the account
Printed onboarding form headed Text message notifications, with an unchecked checkbox whose label is the full SMS consent language, fields for name, property, and mobile number, and signature and date lines below.
The consent form presented at lease signing or onboarding
Notifications panel on a resident profile in the Scaalr platform showing the Consented to text messages switch turned on, with the line Recorded August 3rd, 2026 at 9:45 PM by dan.jovicic@scaalr.com.
The recorded consent on the resident's profile, with timestamp and recorder
Section 18, SMS/Text Messaging, of the Scaalr privacy policy, stating that opt-in data is never shared with third parties or affiliates for marketing and is shared only with our text messaging service providers.
The SMS section of our privacy policy

How consent is collected

Consent is collected two ways. Residents and owners can turn text messages on themselves at any time from the Profile page of their portal, where the control sits beside a disclosure stating that message frequency varies, that message and data rates may apply, and how to reply HELP or STOP, with links to this privacy policy and these terms. Consent is also collected in writing at lease signing or during resident or owner onboarding. Both use the same consent language:

I agree to receive informational text messages about my tenancy or property (case and maintenance updates, amenity reminders, building notices) from my property management company via Scaalr at the mobile number provided. Consent is not a condition of service. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Privacy: https://www.scaalr.com/privacy-policy Terms: https://www.scaalr.com/terms-of-service

How consent is recorded and enforced

Property staff record the consent on the resident's profile in the Scaalr platform. The platform stores the consent state together with a timestamp and the identity of the person who recorded it, and will not send text messages to a recipient without recorded consent. A resident may also start a conversation by texting their property's phone number; replies are limited to that conversation.

Opting out

Recipients can opt out at any time by replying STOP to any message, and can reply HELP for help. Opt-outs take effect immediately and are enforced platform-wide via a suppression list, in addition to carrier-level opt-out handling.

Direct image links for carrier review
https://www.scaalr.com/images/sms-optin/consent-form.png
https://www.scaalr.com/images/sms-optin/recorded-consent.png
https://www.scaalr.com/images/sms-optin/privacy-sms-section.png
https://www.scaalr.com/images/sms-optin/portal-consent.png